Refund & Cancellation Policy
Cancellation
Orders can be cancelled only before the product is dispatched. Once the order has been dispatched, cancellation will not be accepted.
Defective Product
In case you receive a defective or damaged product, the issue will be accepted only if a continuous parcel opening/unboxing video is provided as proof. The video must clearly show the package from the time of opening until the product is fully inspected.
RETURN & EXCHANGE POLICY
At MAHIVE, we want you to have the best shopping experience with us. We carefully check every product before dispatching your order. However, if you face a genuine size-related issue, you may request an exchange subject to the terms mentioned below.
EXCHANGE POLICY
We accept exchanges only in cases where the product has a genuine size-related issue.
To request an exchange, please contact us on support@mahive.in within 24 hours of receiving your order.
You may also contact us through WhatsApp. Our team is available from 11:30 AM to 6:30 PM.
Please note that an exchange is subject to product and size availability.
WHEN EXCHANGE IS NOT ACCEPTED
Exchange requests will not be accepted in the following situations:
- Exchange will not be accepted due to colour difference. A 10–15% colour variation may occur due to different screen resolutions, device settings, photography and lighting conditions.
- Exchange will not be accepted if the customer does not like the material, colour, design or appearance of the product after placing the order. All available product details are mentioned on the respective product page, and customers are advised to read the complete product description before placing an order.
- Exchange will not be accepted due to a change of mind after placing the order.
- Products purchased during sale, discount, promotional offers, coupon offers or with a gift voucher are not eligible for return, refund or exchange unless otherwise specifically mentioned by MAHIVE.
- Exchange requests cannot be accepted for reasons other than genuine size-related issues.
- Products that have been used, worn, washed, altered, damaged or stained will not be eligible for exchange.
EXCHANGE DUE TO SIZE ISSUES
Please carefully refer to the size chart mentioned on the respective product page before confirming your order.
If you receive a product and face a genuine size-related issue, you must contact us at support@mahive.in within 24 hours from the date of delivery.
Please mention your Order ID, registered mobile number and details of the size issue in your request.
Exchange is subject to the availability of the required size. MAHIVE does not guarantee an exchange if the desired size is unavailable in stock.
A reverse pickup may be arranged where the service is available at the customer's location. Reverse pickup availability may vary depending on the pincode.
If reverse pickup is not available at your location, the customer may be required to ship the product back to us using a reliable courier service. In such cases, please contact our support team before dispatching the product.
EXCHANGE PROCESS
Once your exchange request is received, our team will review the request and confirm whether the product is eligible for exchange.
After the product is received by MAHIVE, it will undergo a quality inspection.
The exchanged product will be dispatched only after the returned product passes our quality check and the requested size is available.
Please note that exchange processing time may vary depending on product availability and logistics.
CONDITION OF THE PRODUCT
For an exchange to be accepted, the product must meet all of the following conditions:
- The product must be unused and unworn.
- The product must be unwashed.
- The product must be undamaged and free from stains, makeup marks, perfume smell or any other signs of use.
- All original tags, labels and packaging must be intact.
- The product must be returned in its original packaging.
- The product must be in a condition suitable for resale.
If the returned product does not meet these conditions, MAHIVE reserves the right to reject the exchange request.
REFUND POLICY
MAHIVE generally does not offer refunds for products that are purchased correctly and subsequently returned due to a change of mind, colour preference, material preference or other personal reasons.
For eligible cases where the requested replacement size is unavailable, our support team will review the situation and provide the appropriate resolution as per MAHIVE's policy.
Any refund, if approved, will be processed to the original payment method or through another suitable method as communicated by MAHIVE.
SALE & DISCOUNTED PRODUCTS
Products purchased under sale, discount, promotional offers, coupon codes or gift voucher offers are generally not eligible for return, refund or exchange.
Customers are advised to carefully check the product details and size chart before placing an order for discounted products.
DAMAGED OR WRONG PRODUCT RECEIVED
If you receive a product that is damaged, defective or different from the product ordered, please contact us within 24 hours of delivery at:
Email: support@mahive.in
Please provide your Order ID along with clear photographs/videos of the product and packaging so that our team can investigate the issue and provide an appropriate resolution.
Claims reported after the specified time period may not be considered.
IMPORTANT NOTE
We strongly recommend that customers check the product description, size chart, measurements, fabric details and other product information carefully before placing an order.
By placing an order on Mahive.in, the customer agrees to the terms and conditions mentioned in this Return & Exchange Policy.
MAHIVE reserves the right to modify, update or change this policy at any time without prior notice. Any updated policy will be published on Mahive.in.
CONTACT US
For any questions or assistance regarding returns or exchanges, please contact us:
MAHIVE
Website: Mahive.in
Email: support@mahive.in
WhatsApp: Available through our website
Support Hours: 11:30 AM to 6:30 PM
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